Refund Policy

Thank you for choosing Raku Room as your language journey companion. These are a few things you may like to know.

Returns & Refunds

All purchased books, online resources, learning materials and others are NOT entitle for returns or refunds. Raku Room always ensures the condition of our books and products are in good shape before shipping, hence we are confident your purchase is of good condition. 

Any minor damage during shipping process shall not be entitled for returns or refunds. However, should the item received in heavy damage ( affecting reading or learning purpose) due to shipping, Raku Room is willing to compensate in alternative ways.

Course Duration

Course duration indicates "the period of time that you receive guidance from you tutor". All online material and resources by Raku Room shall continue to be available or updated after your course expired.

No postpone or temporary break is allowed for course duration. However, you can always purchase additional session for tutor guidance.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Contact Us

For more details, Kindly contact us via e-mail rakuroom@gmail.com.